Privacy Policy

Effective date: 2 October 2025

Hobbs Memorabilia (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://www.hobbsmemorabilia.co.uk (the “Site”) or purchase products from us.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

Identity & account information: name, email address, password, and other details you provide when creating an account.
Contact information: email, billing address, shipping address, and phone number.
Payment and transactional information: payment card details (processed securely via our payment provider), order history, and purchase information.
Usage information: IP address, browser type, pages visited, and other technical data collected automatically via cookies or similar technologies.
Marketing preferences: newsletter subscriptions and consent to receive marketing communications.
Communications: emails or messages you send to us regarding orders or inquiries.
We only collect data necessary to provide our products and services.

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, deliver products, and manage returns or refunds.
To manage your account and provide login and authentication services.
To communicate with you regarding your orders, queries, or customer service issues.
To send marketing communications, where you have consented.
To improve our website, products, and services through analytics and research.
To prevent fraud and ensure security of our Site.
To comply with legal obligations, such as tax and accounting requirements.

We will not use your personal data for purposes other than those listed above without your consent.

3. How We Share Your Information

We may share your personal data with:

Service providers: payment processors, couriers, IT providers, email platforms, and analytics services.
Professional advisors: accountants, auditors, and legal consultants.
Authorities: where required by law or legal processes.
Business transfers: in the event of a sale, merger, or restructuring.

All third parties are required to protect your personal data in line with this Privacy Policy and applicable UK data protection law.

4. Cookies and Tracking

Our Site uses cookies and similar technologies to improve functionality, analyse website usage, and deliver marketing content.

You can manage or disable cookies via your browser settings, though this may affect website functionality.
We use third-party analytics tools such as Google Analytics to understand site usage.
We may also use social media pixels or advertising platforms for marketing purposes.

5. International Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms, to protect your data.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above or as required by law:

Transactional and order data: up to 6 years for tax and accounting purposes.
Account data: while your account is active or until you request deletion.
Marketing data: until you withdraw consent or unsubscribe.
Analytics and security logs: for periods necessary for business or security purposes, then anonymised.

7. Your Rights

Under UK law, you have the following rights regarding your personal data:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict processing in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing for direct marketing or legitimate interests.
Withdraw consent for any processing based on consent.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, contact us at the email below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

HTTPS encryption for data transmission.
Secure storage and access controls.
Staff training and internal policies on data protection.
Regular security audits and monitoring.
While we take all reasonable steps, no system is completely secure.

9. Children

Our Site and services are not intended for children under 16. We do not knowingly collect data from children.

10. Third-Party Links

Our Site may contain links or embedded content from third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our Site with the “Last updated” date.