Hobbs Memorabilia (operated by M Hobbs Ltd, company no. 17041798, registered office: 1 Firs Glen Road, Bournemouth, BH9 2LW)

This Refund Policy forms part of, and should be read alongside, our full Terms & Conditions.

1. Standard Returns

• Non-customised goods may be returned within 30 days of receipt, provided they are in original, unused condition.
• You must notify us within 14 days of delivery if you intend to return an item.
• Return postage is the responsibility of the customer.
• All refund requests must be submitted in writing to info@hobbsmemorabilia.co.uk.

2. Pre-Orders and Personalised Items

• All pre-orders must be paid in full at the time of ordering and are non-refundable.
• Personalised items are also non-refundable, unless the item is faulty or damaged.
• Dispatch dates for pre-orders are estimates only and subject to change without notice; placing a pre-order means accepting the possibility of delays beyond the estimated fulfilment window.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery.
• You may be asked to provide photographic evidence to support your claim.
• Claims made after this window may be refused.

4. Delivery, Risk and Loss

• Once an order has been dispatched and is in the courier’s possession, risk passes to the customer.
• We are not liable for loss, theft, or damage once the courier has recorded an item as delivered — including where it is signed for by a neighbour, reception staff, or another third party at the address.
• If you request delivery to a safe place, or agree to delivery without a signature, you accept full responsibility for any resulting loss or damage.
• Disputes about delivery should be raised directly with the courier; we can assist with tracking information but cannot guarantee the outcome once an item is marked as delivered.

5. Lifetime Guarantee on Signatures

• We guarantee that all signatures sold are authentic, for the lifetime of the item.
• This guarantee covers the autograph only and does not extend to:
  Shirt or garment manufacturer authenticity
• Replica or third-party sourced garments
  Framing, mounts, or display materials
• Wear, fading, or accidental damage
• If authenticity is disputed, the buyer must obtain verification from two recognised independent authentication services, at their own expense, before any claim can be processed.
• Certificates of authenticity, where supplied, relate to the signature(s) only — not the garment brand — unless stated otherwise.

6. Framing

• Frames and mounts are display enhancements, not collectible components, unless expressly stated.
• We are not liable for UV fading or light exposure, fabric stress from mounting, damage from improper storage or display, or natural ageing of materials.

7. How to Request a Refund

• Email info@hobbsmemorabilia.co.uk with your order details and reason for the request.
• Include photographic evidence if the item arrived damaged or incorrect.
• For standard returns, ensure the item is unused and in its original condition, and arrange return postage at your own cost.

8. Contact

For any questions about this policy:
Email: info@hobbsmemorabilia.co.uk
Phone: +44 795 621 5155